Privacy policy


Last updated: November 28, 2025

This Privacy Policy describes how Marivo Haus (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from marivohaus.com (the “Site”) or otherwise interact with our Services. In this policy, “you” refers to any user of the Services, including customers and visitors.

Please read this Privacy Policy carefully.

1. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any changes will be posted on this page, with the “Last updated” date revised accordingly.

2. What Personal Data We Collect

a) Information You Provide Directly:

  • Contact information: name, email, phone number, billing/shipping address
  • Order details: items purchased, payment method, delivery instructions
  • Account information: username, password, saved addresses (if applicable)
  • Customer support messages or queries you send to us
  • Marketing preferences and product reviews

b) Information We Collect Automatically:

  • IP address, device type, browser, referring pages
  • Usage data: time spent on site, pages visited, clicks
  • Cookies and similar tracking technologies (see our Cookie Policy for more information)

c) Information from Third Parties:

  • Shopify (our ecommerce platform)
  • Payment processors and shipping partners
  • Marketing and analytics tools (e.g., Meta, Google)

3. How We Use Your Personal Data

We use your personal data to:

  • Process and fulfill your orders
  • Manage your account (if applicable)
  • Send order updates, notifications, and marketing communications
  • Detect and prevent fraud or misuse
  • Improve the Site, user experience, and product offerings
  • Comply with financial, tax, or legal obligations

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Performance of a contract (e.g., processing your order)
  • Legal obligation (e.g., tax and recordkeeping requirements)
  • Consent (e.g., for marketing emails)
  • Legitimate interests (e.g., fraud prevention, site improvement)

5. How We Share Your Information

We may share your personal information with:

  • Service providers who help with payments, shipping, analytics, hosting, and customer support
  • Marketing platforms, but only if you have opted in
  • Legal or regulatory authorities when required by law
  • Relevant parties in case of a merger, acquisition, or corporate restructuring

We do not sell or share your personal information for profiling or targeted advertising without your consent.

6. Cookies

We use cookies and similar technologies to enable website functionality, remember preferences, analyze traffic, and deliver relevant content. You can manage or disable cookies through your browser settings. For more details, please see our Cookie Policy.

7. Your Rights Under GDPR

If you reside in the European Economic Area (EEA) or the United Kingdom, you have the following rights:

  • Right of access – Request a copy of the personal data we hold about you
  • Right to rectification – Request correction of inaccurate or incomplete data
  • Right to erasure – Request deletion of your data (“right to be forgotten”)
  • Right to restrict processing – Request limited use of your data
  • Right to data portability – Request data in a structured digital format
  • Right to object – Object to processing for legitimate interests or marketing
  • Right to withdraw consent – Withdraw marketing consent at any time
  • Right to lodge a complaint – With your national data protection authority

To exercise these rights, email us at info@marivohaus.com. We will respond within 30 days.

8. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill your orders
  • Comply with legal, tax, and accounting obligations
  • Resolve disputes or enforce policies

When no longer required, data is securely deleted or anonymized.

9. Security

We implement appropriate technical and organizational security measures to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access or misuse.

10. International Transfers

Your data may be transferred to partners or service providers outside your country of residence. Where required, we ensure such transfers are protected using mechanisms approved by data protection laws, such as Standard Contractual Clauses.

11. Contact Us

For any questions about this Privacy Policy or to exercise your data rights, please contact:

Business Name: Marivo Haus (16797403)
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ,UK                            Email: info@marivohaus.com                                                                                        Phone:+44 7418 355635
Opening Hours: Monday to Friday, 08:00 18:00 (GMT)
Response Time: Within 24-48 hours